Privacy Policy

This Privacy Policy outlines the collection and use of personal data by Jagdschloss Resort Betriebs GmbH, Fallmerayerstraße 8, 6020 Innsbruck, FN 453625x. Your personal data may be collected when you view our website, when you send a request or booking via our website, when you check into our resort or when you use other services such as buying a voucher or subscribing to our newsletter. To help you understand our data protection guidelines, we are happy to provide you with the following information that serves as an outline of the types of data that we collect, how they are being processed and why we collect them. Please be assured that the protection of your personal data is our utmost priority.

What are personal data and how do we collect, record and process your personal data?

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); for example name, e-mail address, address, bank data, telephone number.

Where personal data are collected on our website, this will as far as possible be on a voluntary basis. The collection of personal data enables us to provide you with information, customized offers based on your interests and the best service possible. To be able to do this, we may ask for your personal data that can help us to compile a personalized offer and if you so wish a booking confirmation; we will then add your data to our system. We only collect data that we need to carry out an order and/or fulfil the precontractual offer as well as contractual obligations. Furthermore, your data helps us to provide you with personalized exclusive offers according to your interests and to keep you updated about news for your future holiday. Of course, you can notify us at any time, easily and free of charge, if you do not want to receive any more product offers, news and special promotions. We will keep your data as long as it is necessary in relation to the purposes for which they are collected, and as long as we assume that you have no legitimate interest in any further notice or have not withdrawn your consent or objected to the data storage. However, all required periods for holding data under tax and commercial law have to be observed by us.

What types of data are collected?

If you want to receive an offer, book a holiday, check into our resort, buy a voucher or subscribe to our newsletter, we will only collect and process data that are necessary for the purposes of the agreement or the precontractual information. These could be: first name, family name, home address, telephone number, e-mail address, passport number, nationality. We may also ask you for more personal information to find out what kind of holiday offers you could be interested in; however, this information is not necessary to book a holiday and you do not have to disclose it. For such collection of data we will either have to obtain your consent, unless Jagdschloss Resort Betriebs GmbH has a legitimate interest for the collection of data.

What rights do you have regarding the handling of your data?

You have the right to rectify your personal data: should you notice in our communication that we recorded false or incomplete data, please notify us and send us the correct data. You also have the right of access, the right to rectification, to restriction of processing, to data portability and to object. Please notify us by e-mail or telephone if you want to exercise your rights. Please note that we are obligated to request a copy of your identification document to ensure that your request is legitimate. You also have the right of complaint and you can contact the competent data protection authority. In Austria the competent authority is the Austrian Data Protection Authority. Please find our contact data as described below.

Will we transfer your personal data, and if yes, to whom and why?

We hereby attest that we will not sell or otherwise transmit any personal data of our guests to third parties for marketing or other purposes. We do however work with third parties to ensure that you receive our product offers, our company information, reservations and/or orders. Third parties who exercise these services on our behalf are for example print shops and lettershops that ensure that the communication you wish to receive will reach you, as well as newsletter senders and contractors that entered a data processing agreement with us and must prove their high level of data protection. Furthermore if the reservation is made online data will be transferred to a respective booking software provider as a data processor within the framework of a data processing agreement.

Placing links to other external websites on our hotel website does not encompass the transfer of personal data but only serves for the provision of further information. We do not accept responsibility for the content of other external websites. These may include links to sport partners, local recreational facilities, mountain railway companies, etc. Our guests may decide for themselves whether to click on the links or not. We are also happy to provide you with further information via telephone or e-mail.

Information security and data protection

In order to provide you with a unique navigation experience, we have to collect some technical data that are necessary for the correct operation of the website: Browser type and browser version, Operating system, The „referrer“ website, The on our website linked webpages, Date and time of access, IP address, Other similar data and information.

By accessing the website, computerised systems and management software automatically and indirectly collect and/or manage this number of data and information. This data is used solely to improve our offer and in principle do not allow for any conclusions by which you could be identified. We apply technical measures to enhance information security in data protection and to protect your data from loss, theft, unauthorized access, transfer and erasure. Where credit card data are entered, we make sure that SSL encryption is used. This ensures the protection of your personal credit card details when paying online.

Personal data for job applications sent by e-mail or online application form

We are happy that many job applicants send us their application documents by e-mail. We record the personal data of job applicants for the purpose of the recruitment process and the search for employees as well as to document the interest in an advertised position or a position that may be advertised in the future. We store the personal data of job applicants for 6 (six) months.

Video and image data

If video recordings are made in the public areas of the hotel, we will set up appropriate signs to inform you about it. Video recordings will be stored for 72 hours and checked only by authorized personnel. Photo shootings: if photo shootings take place at our hotel, we will communicate this through the usual communication channels of our hotel. We will not put photos of guests on our website or social media channels without their explicit consent.


You can subscribe to our newsletter and we will occasionally inform you about our special offers and new services via your e-mail address. You only receive our newsletters after subscribing. You will receive a confirmation email to the email address provided; follow the instructions in this email to confirm your subscription to the newsletter. This data will only be used for sending the newsletter; it will not be transferred to third parties. If you do not want to receive the newsletters anymore, you can unsubscribe anytime by using the link ‘unsubscribe’ on the newsletter. After receiving your request, we will not send you any further newsletters and we will delete you email address from the distribution list.


Your privacy is very important to us and we understand how important it is to you. If you have any questions or want to revoke any given consents, please contact us:

Jagdschloss Resort Betriebs GmbH
Fallmerayerstraße 8, A-6020 Innsbruck

T. +43 (0) 5239-5201
F. +43 (0) 5239-5281

Use of cookies

We use cookies on our website to facilitate the use of our website and the communication and to customize our online presence to your preferences. Cookies are small text strings (letters or/and numbers) sent by the websites to your computer or to any other device used to browse the website. The user can receive cookies on his device directly from the current website. You may opt out of the placing of cookies at any time in the system settings of your browser and you will still be able to visit our website, this could have the effect of lost funtionality for the web site.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  We entered into a data processing agreement with Google. Data transfer to the USA is subject to “Privacy Shields”. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. This website uses the feature “activation of IP anonymization”. When browsing on servers within the European Union or in the European Economic Area, Google will delete the last digits of your IP address. Only in exceptional cases will your full IP address be transferred to one of Google’s Servers in the USA and become anonymized there.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can also prevent the data generated by cookies and related to your use of the website (including your IP address) from being collected and processed by Google by downloading and installing the browser plugin available from the following link:

Google may also transfer this information to third parties where applicable if a transfer is prescribed by law or if third parties process the data on Google’s behalf.
Detailed information about how Google Analytics handles your personal data can be found in the data protection declaration by Google or Google Analytics.

Use of Google Maps

The services of the media owner use Google Maps operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, show maps and to create route maps. If users use the platform, a direct connection to Google’s servers is established. Go to for more detailed information about the use of data.

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Use of Google Maps: If users use the platform, a direct connection to Google’s servers is established. Google therefore receives device-specific data, location data, IP address (log files) and cookie information. By using the platform, users consent to the transfer, collection, processing and the use of automatically collected data by Google. Apart from that, the stipulations of article 10 of this data protection statement apply.

Facebook Pixel

This website uses Facebook Pixel, a web analysis service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). We have entered a contract with Facebook to process data. The data will be partially transferred to the USA. Transferral of the data to the USA is based on the regulations of “Privacy Shields”. When our website is viewed, a software establishes a connection to Facebook’s servers and data will be transferred to Facebook’s servers, some of which are located in the USA. Facebook Pixel uses cookies to record information about the website user and to analyse the use of the website by the website user.

According to Facebook, they will use the collected data to evaluate the use of the website, to compile reports about the website activities and to provide further services that relate to the use of the website and the world wide web. Facebook may also transfer this information to third parties where applicable if a transfer is prescribed by law or if third parties process the data on Facebook’s behalf. For detailed information about the handling of user data by Facebook, please consult Facebook’s data protection statement.